Found Leadership Lessons: Issue 1 Vision to Value: Business Relationship Management & Enterprise Governance

Found Leadership Lessons
Issue 1 November 10, 2014

Vision To Value:

Business Relationship Management & Enterprise Governance

Where do you (re)start?

Go Out Into the Business...

-Document current business processes from the very start of the revenue lifecycle to the very end and all the touch points in-between. Capture the pain points & be able to follow the data.

Map Technology Relationships & Use

-Zoom out and focus on how applications are used across the enterprise. Are there features not being used? Does the application ecosystem fit the business or is it time for an alignment?

Study the Backlog of Requests

-Get rid of the noise. The goal is to have a list that is worth the time to go back and talk to the business about.

....Now What?

Deploy a new way to work...

Business Relationship Management

“Relationship Management and Change Leadership will be the domain of as many as 20% of the IT Workforce by 2016” - Gartner, 2012

Time for Transformation!

If it's important, it has a business owner (not a group, a person!)
Now you speak their language
Strategies begin to emerge
Ask for decisions - identify "Quick Wins" with high impact
Create a roadmap, get approval and report against it frequently; The business is speaking your language now too
Delivery is the key to credibility; The business must recognize the process is different and has value.

Now, take the the next step.....

"I have a voice!!"

*Establish an Enterprise Systems Roadmap

-Across All Applications

-Aligns to Technology and Business Capacity& Budget

-Represents a Minimum of 1 Year

-Backlog is Cleansed

Formally Establish the Governance Structure & Processes

*Build a hierarchy that promotes continuos & meaningful input and enterprise level decision making.

*Business Relationship Managers are responsible for Enterprise Governance tasks & communication.

"Business Owners" are now Business Partners

Things that matter are getting done.

Create Engagement Beyond The Committees!

Take Information to Where They Are.... Use the channels that will reach the users where they like to be.

Don't bring surprises to meetings. If the stakeholders know, they will often support the delivery of even not so good news to others.

Communicate Dates.

Above All...DELIVER!

The Business Relationship Manager is responsible to the Delivery Team for:

Communicating the Vision, Priorities, Pain Points & Business Objectives to the Deliver
*In-take, Demand Management
Conducting Requirement Gathering Sessions; Approval of BRD
Facilitating Design Sessions; Approval of Functional Design
Conduct Release Planning
Coordinate Business Readiness
Monitor Adoption and Measure Value